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What do I do when my sims 3 game won't play fully . Like it stops right when I click on it.

I want to play my new sims 3 game. I have them both installed in my computer. But every time I click the "play sims" button , It goes to the game , like it would normally start , and then it just freezes on a black dark blue screen with the mouse on it (the sims 3 mouse icon). Then I hear an error sound, and then my screen goes back to the home screen. Then a little box pops up and says "unable to play". Why is it doing this? If you know how, how can I fix it? PLEASE HELP !!

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What's your computer specs and what do you have running in the background? It might be a conflicting issue. Please comment back

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I have HP , and theres nothing running while I am trying to play it. It's sooo frustrating because I just got the sims 3 generations and latenight and I want to play it sooo bad ! ):
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Hmmm. Do this.

Click the windows icon and type "dxdiag" without quotes. After that click yes. Then put all the info on the first tab and the "display" tab here.

Make sure you put ALL the info down.
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Im confused ?
I went to "dxdiag" before because I called the EA technical support people and the had me do this and it didn't work . /:
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Dxdiag tells you what your computer specs is. If you told me what the specs are from there then I can help you lol!
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Did you pirate it? Close all other programs and try again. Specs?

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There is nothing running while im trying to play it. Specs is HP.
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HP tells me very little. CPU, graphics, RAM? The specific name of the computer would work too.
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I don't know. I know nothing about computers. Im 13. /:
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