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CAN YOU give one specific example from your past experience ?

Please give one specific example from your past experience when you have provided excellent customer service. Describe the situation, what you did, why you did it, and what the result was

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If you have worked in customer service before you should be able to answer this question, think of a time where you solved a problem for a customer, helped them find something they had a hard time finding, helped them return something that did not work etc. If this is for a job application you need to use your own experiences because they will likely want you to elaborate during the interview.

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I was working as a customer service rep for a catalog service company. A customer called to find out the status of her order. I helped the customer by emailing her the shipping/carrier website with the tracking # and told her the status myself and assured her that the package on it's way. Customer was happy by the end of the call.

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I didn't work in customer service,i worked at McDonald's. But wouldn't that still be customer service? Well, anyhow, i made alot of customers laugh, and they would come back because they liked the food,and the service.Most of my co-workers were the same as me,we made people smile.

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dross1958
and the fact that you never stepped on their burgers probably helped too.
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I didn't,but with some,i was tempted
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I work on a health food store and this elderly lady came in with restless legs (a medical condition) and was in tears I showed her a product guaranteed to work I talked with her for an hour giving her advice and assuring her things will be okay. And two years later she still comes in to see me and thank me for helping her I love helping people

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