How can I solve Bluetooth connection issue?

I have Nokia E72 mobile set. Files can be transferred from my laptop to mobile via Bluetooth but from mobile to laptop, it can't be. Whenever I want to transferred files from mobile to laptop "unable to connect"message appears on mobile.
The Bluetooth settings of laptop are also not being accessed. If I want to open settings of Bluetooth in laptop, nothing happens.If I search for Bluetooth device(s) available near laptop, it can search but from those device(s) files can't be transferred in laptop.
I have laptop of HP Pavilion dv6
Please help me.

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