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melY2: 10 months ago | Last edited at 4:12PM on 7/17/2012

Why didn't I receive an email with instructions on how to reset my password?

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Answer 1

Eric: 10 months ago | Last edited at 4:20PM on 7/17/2012

Hi there,

The email system doesn't show you actually made any requests for the password reset email. This might be because you just opened your account a few minutes ago, and the email system database may need a little more time to update with your membership information. However, assuming all of that is in order, please make sure you're doing the following:

1. Click "Sign out" in the upper right corner of the web page
2. Click "Sign in," and then click "I forgot my password."
3. Enter your gmail address that you're registered with, and then our registration system will send an email to your gmail account which contains a link that you can use to reset your password.

Eric

Helpful (1) Fun Thanks for voting Comments (6)

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melY2: 10 months ago

Thanks, but this is actually for my other ask account, It wouldn't let me sign in so I made this one to ask this question.

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Eric: 10 months ago

Did you ever unsubscribe from our emails to your other account?

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Eric: 10 months ago

And what's the username to that account? I can take a look at it for you.

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melY2: 10 months ago

Noo i dont think so. my username is MissyLeesa2, thanks

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Eric: 10 months ago

Hmm.. looks like the email bounced from the address you supplied for that other account. Why don't you send me an email at customersupport@ask.com and tell me what that address is supposed to be, and I'll figure out how to resolve it for you.

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melY2: 10 months ago

alright, thankyou(:

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