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SunshineShelly: 8 months ago

Why would the site send me to community guidelines when my question concerned the fact I had not broken them and wanted more explanation?

I asked because I had a reply blocked that was not against rules. I double checked guidelines and was sure. I asked the question and my question was taken down as having been asked before, but I did not ask it. I was linked back to guidelines that did not answer my question as to why a reply within guidelines would be blocked. Linking me back to the guidelines I have now checked repeatedly is not helping me to be better equipped here.

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Answer 1

LoLo365: 8 months ago

If you have questions about particular items that were removed, or feel that something has been removed in error, you are more than welcome to contact Customer Service for additional assistance.

http://asksupport.custhelp.com/app/ask

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SunshineShelly: 8 months ago

LoLo, thank you! Wish that had been told to me sooner but glad you did. I was getting a bit miffed when I got linked back to the guidelines I had already read over and over! I appreciate that link because I did not see it on the guidelines page! Totally appreciated!

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LoLo365: 8 months ago

You're welcome! By the way, I don't show anything hidden from you today. I do see that the filters blocked one of your answers because of a word that it contained, but the moderators reviewed it and cleared it to the site.

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SunshineShelly: 8 months ago

LoLo, it just seems some rules are not really posted. For instance, the previous question I posted about why a comment did not go through was blocked as having been asked before. Now, for me to know that, I would have to search the site to know...but since the question was specific to the comment held back...I am not sure how it was asked before. I am a huge stickler on reading rules and trying to follow them. So, for me...even if the site does not mean it...it feels like getting slapped for no reason. But I sent a note to the link you gave me and just so glad you answered! Thank you for being patient and actually addressing my concern and question!

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LoLo365: 8 months ago

My pleasure, Shelly!

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SunshineShelly: 8 months ago

green!

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