HELP Computer Problems!!! Read details!! Please help me!
Upon starting up my computer and logging into my user account a full screen popup claiming to be from the FBI pops up and i cannot close it. it states that i must pay $200 through a MoneyPak card within 48 hours to unlock my computer. I researched this on my phone and figured out that it is a malware scam or something like that. Anyways i was instructed to locate certain files manually but i could not find any of them, then i downloaded MalewareBytes and ran it 3 times now and I deleted everything it found (incluing many PUP.MYWEBSEARCH files and a few "trojan" files amongst others). Non of this did anything to help, upon normal startup and login i am still greeted with the FBI warning page telling me to buy a MoneyPak card and pay them $200! can anyone walk me theough this issue or point me to someone who could? I am debating trying BestBuy but i would rather get some free help. Please help in anyway possible, thank you.