Have you ever asked for their help? How do you know they don't do anything? They've certainly earned their right to be employed. Any way, Counselors are there if you need to discuss issues with them. They can help you with problems at home, school, work, etc. They also can help you with proper resources to help you even further. You really don't know how many people they have actually helped. Most likely, you are in classes all day. Maybe one day you visit your counselor and ask them to help you with some advice. Give it a shot--then see if they do anything. Try it.