Yes and no. They won't return your money once it's opened, however if the game isn't working properly they will replace it for identical item( with receipt), then open the packaging in front of you to ensure you can't return it again. The other alternative is you can sell it back to them for next to nothing. Let's say you bought a new game for $ 30, you can sell it back, you'll probably get about $4-$5 for it, or you can apply it towards a new purchase. Best bet is to sell it to a friend or trade out.