Submit a question to our community and get an answer from real people.
Submit

I think i have a virus on my iPhone! Help me?!

so a few days ago i dropped my phone but it had an Otter Box on it and it fell on carpet but i got the new iOS6.1.1 update and now my volume will not work i have tried everything and every so often (30 seconds-5 minutes) my screen goes black while im using it it is getting really annoying any Apple store workers???? any help would be great!!!!!

Report as

Have you tried turning it off and then back on? Hold down the top button and the home button until it says slide to power off and slide it off then turn it back on by holding the top button until you see the apple then wait for it to power up.
if that doesn't work let me know.

Helpful (1) Fun Thanks for voting Comments (2)
Report as
It worked!!!!!!!!!! Thank you so much!!!!
Report as
No problema!!
Report as
Add a comment...

Get support from the apple website chat with a customer support member and tell them what your situation is

Helpful (1) Fun Thanks for voting Comments (0)
Report as
Add a comment...

Apple products don't get viruses unless you've jailbroken them. The cause is probably the drop

Helpful (1) Fun Thanks for voting Comments (0)
Report as
Add a comment...
Do you have an answer?
Answer this question...
Did you mean?
Login or Join the Community to answer
Popular Searches