My computer isn't responding when I try to restore it.
I got my laptop for Christmas and I have been really enjoying it. But last Sunday. I noticed it would not download a program I asked it to. So I tried to restore my computer system because I was told to try that first. When I clicked on the restore option, nothing happened. I tried to completely reset my laptop back to the way I got it but It won't respond to that either. The weird thing is that my internet is working just fine. It is just refusing to make any changes to the computer itself. Any idea what's up and how to fix it?