Submit a question to our community and get an answer from real people.
Submit

Ok so I got the new iPod touch 4g and I have had one, very annoying problem: the home button is not working properly. Bought at best buy...

can they replace it? will I get a new one? or should I take it to the apple store?

Report as

i dont know about all best buys, but the one near me has a 30-day free replacement warranty. either way it's worth a shot trying. just bring in the ipod with all the stuff it came with (ex. earphones; the box) and ur reciept and ask for a replacement because it doesnt work. they'll probably want proof that it doesnt work, so just show them and then they'll probably replace it. i had to do this with my original ipod and i managed to return it exactly 30 days later and bought a new one at target for way less (it also had twice the memory and was a 2g instead of a 1g). anyways, good luck!

Helpful Fun Thanks for voting Comments (0)
Report as
Add a comment...

You have to return it and get one at the apple store they can't fix iPods from best buy

Helpful Fun Thanks for voting Comments (2)
Report as
I know that....but instead of just getting it from the apple store, won't bestbuy just replace it with a new one?
Report as
No you can return it and get your money back from best buy and it is like $50 at the apple store
Report as
Add a comment...

If you have warranty, bring it to the apple store and they will fix it for you.

Helpful Fun Thanks for voting Comments (0)
Report as
Add a comment...

If you take it to best buy they will send it in to be serviced. It takes weeks, and the best part, you won't even get yours back. They send you a refurbished one . Not as bad as it sounds though. I had to do this with mine and the refurbished one looked brand new and has lasted me years compared to the new one I bought and had to send in after a month.

Helpful Fun Thanks for voting Comments (2)
Report as
Did the refurbished one have any scratches?
Report as
No . It looked brand new. The back of mine, ( the silver part ) was all scuffed and the one I got back looked brand new. The only bad part was it took so long, about 3 wks.
Report as
Add a comment...

Does it have a sleep button on it. My iPhone does and I can always tell when I hit it by accident because the home button doesn't work.

Helpful Fun Thanks for voting Comments (0)
Report as
Add a comment...

You can return it to BestBuy

Helpful Fun Thanks for voting Comments (0)
Report as
Add a comment...
Do you have an answer?
Answer this question...
Did you mean?
Login or Join the Community to answer
Popular Searches