Store passes off diamond as authentic, later found to be a fake. Refund policy was met, but refund declined. What charges can be made?
Ads show a certificate of authenticity was to be provided. Clerk said she couldn't find it. Store recommends valuation by another certified jeweler and provides 100% quality and satisfaction guarantee. All was done as stated, but refund declined, even after appeal to corporate. We are left with fake diamond and are out hundreds of dollars as a result. A 2 yr service plan was purchased too, but store declined it as well as its stores 1 yr warranty. What charges can be brought upon the store? Theft? Fraud? Need help!