Something is wrong with my Black Ops 2 game.

When ever I prestige I never get my prestige awards or my perm-unlock token for some odd reason. Also when I was 1st prestige I used the prestige award to get an extra class, and my perm-unlock token to unlock the Scar-H. Now when I prestige again I didn't get a prestige award, or perm-unlock token! Also I don't have my extra class and perm-unlocked Scar-H anymore! What the hell is going on?!

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