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How do I upload a picture on my profile thingie?

I tried uploading a picture for a profile thingie here on ask.com but it isn't saving the changes, anyone have any suggestion?

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This user is an Ask Community moderator.
This user is an Ask Community moderator.

Are you getting an error message when trying to upload the photo? If so, what does it say?

The only suggestions I can give you are to make sure that the picture is in the correct file format (.png, .gif, .jpg) and that it's under the recommended size (5MB)

If you're still having trouble, contact Customer Support through the Help Center: http://help.ask.com

Helpful (1) Fun Thanks for voting Comments (3)
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No error message and thank you!
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Mrs. Mod (guessing your a girl) there's a German letter that's part of my name and my favorite texting emotion, It's an O with two dots above it, why can't I use it here? 
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 it showed up ! Thx mod that was super fast and efficient xD
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