Follow this Julie. go to your desktop page... insert sim.... It should tell you windows found a new device, and installing software... when it says done. If it doesn't automatically open, double click Computer... you should see a few devices like c: perhaps d: perhaps cd or dvd, or blue ray player perhaps that was e: ... Look for removable drive or similar name could be drive f: g: h: etc. ... open that drive open folders look for your pictures.