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How to unblock private numbers?

My mother's phone number is "blocked"
and whenever she wants to make calls to the house phone the operator says" I'm sorry the person you were calling does not accept private numbers"How do you unblock it without going to a phone company store.
Her phone is an AT&T iphone classic by the way.

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go into call settings... then all calls and select show number... or something along those lines...

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and?
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just select show number and you are good
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Go to settings then general check to see if pass code is on or off needs to be off

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It is off.....
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Turn on
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and how is that gonna work?
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