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I can't log into Games for windows live

when i log try to log into games for windows live, it keeps telling me that my gamertag or password is incorrect and ive reset my password about 10 times and im still getting the same error message, ive gone onto the xbox website and requested support but it just tells me that i need a microsoft account to log in so i confirm it, and then it does nothing. please help im getting really frustrated

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a. somebody hacked realy bad
b. you dont realize that you had 1 extra digit
or c. bad karma

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