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Which is better, for computer software, Best Buy versus a computer software site?

Computer software site, such as tiger direct or new egg.

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Best buy you can talk to people in person and answer questions that maybe the website didnt have the answer to

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Best Buy sucks, they hire idiots who know nothing

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What would you recommend for me?
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A good computer store! No knowing where you live, I can't recommend anything, but check the yellow pages for computer stores
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