11 months ago
Last edited at 9:06PM on 4/23/2013
If they gave you a written price quotation for X quantity and you accepted their offer and placed the order then they are obligated by contract to follow through. You have the option of paying for their mistake or suing them for breach of contract. The question is "are you willing to take the financial risk of hiring an attorney to advocate your case in Court or pay what would have been the right price had the supplier not errored in calculating their quotation?" Ask yourself what you think would be fair if it were you in their position. I understand that business is business, but that doesn't mean it's right to profit from the unintentional mistakes of others...it only means its legal. Do the integrity check not the wallet check.
This is a serious and costly mistake, but if the company is willing to compensate you for the inconvenience caused, maybe you can let it go. However, if this is an error that occurs every other time with no probable cause, you might need to look for alternative business options.