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How long does it take Customer Support to get back to you after you e-mail them a problem with your account?

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Hello MyIslandInTheSun, usually less than 24 hours from what I understand, however they work business hours so are not available on weekends and holidays.

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3 business days

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SherryA is right, I believe, in most cases, although I've known some who take 48 hours (business days) or a little longer. I'd say contact them again if you haven't had a response within three business days.

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