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Starbucks Confusion ?

So i go to starbucks usually every week & i always order ' a white chocolate mocha frap with rasberry syrup ' & it's usually cold . but this time i went , there was a new person there & he was going to make it hot ( i could tell because he was putting it in the hot coffee cups ), so i told him no , i wanted it to be cold . So he said okay it'll be iced then . so i finally got my drink & it actually had ice cubes in it when usually its a creamy drink . what do i do to prevent this from happening again ? or what is it actually made of because this is so confusing me right now ..

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Tell them to make it creamy maybe he put ice to cool it down since he made it hot

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He gave you an iced coffee instead of a frappuccino. His mistake.

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