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Why wont my facetime work?

I have an Ipod 4th generation and when I try to facetime it says connection lost. I know its not the wifi connection

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It could be other wifi powered apps that are interfering. Try deleting them from the bar when you double tap the home button.

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It is possible that your WiFi is the one that might be causing the problem. You also need to make sure that your FaceTime has been turned on and then go to Settings app and activate it from there. Try resetting your iPhone settings, and then make sure that you are making calls to all the compatible devices. Contact your customer care for further assistance.

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