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What does "general extraction error location ES1 mean? What can I do to load my games?

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The error is always displayed when your operating system is not compatible with the game. It can also be as a result of third party security program installed on the computer or changes made to the computer prior to the issue. You can try to running the game in the compatibility mode if you are using Internet Explorer 9 or 8. You can go to http://downloadgames.support.pogo.com/link/portal/5400/5799/Article/1890/When-trying-to-launch-my-games-with-Windows-7-I-am-receiving-the-message-GENERAL-EXTRACTION-ERROR-LOCATION-ES1-What-can-I-do-to-resolve-this and check out.

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It is not a download. It is one I purchased at Best Buy. does that make a difference? I tried fixing the compatibility mode and nothing happened. Still won't work.
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