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While in reception at SQ prison is a inmate allowed to make phone calls? how long is reception process,what actually is reception

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Nope, no phone calls, it usually takes about an hour

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I must of referred to it by the wrong name because he has been in SQ since January 4th and has not tried calling us. Only explanation I have been told is its because he is in reception and may not be able to make phone calls. Just seems odd to me. and y would reception take so long. oh and ive been told booking and reception are not the same thing so thats y I asked what exactly does reception mean in prison.
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