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How to turn off headset mode on verizon phone

people can hear me but i cant hear them or dial tone nothing wont let me turn on speaker phone either i went to settings tried everything nothing working please help phone is a verizon wireless prepaid samsung

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That would really depend on the specific phone that you have. Not all of them turn of the headset mode the same way. On some Verizon phones, to turn off the headset mode, all you have to do is hold down the call button on the headset, and until it makes a certain sound, and at that time the phone will tell you that the headset was turned off. You seem to have already tried the other way, in this case you should try calling Verizon, because something else may be wrong. Here's the number: (800) 922-0204.

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