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Examples of Answers to Self Evaluation Questions?

I need help in wording my answers. I am a Project Manager Assistant at an expediting company here are the following topics/questions:
Communication, Organizational Savvy, Decision Making/Judgement, Customer Service, Customer Awareness, Quality, Sense of Urgency, Teamwork, Resource Management, Interpersonal Skills, Conflict Management, Self Development, Time and Attendance.

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If someone says, "I make some errors, but I always try to correct them", then you probably have a good employee. Responses like, "Nobody's perfect," then this shows you may have an excuse-maker for an employee.

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identifies customer service issues - identifies breakdowns in internal processes and systems that directly impact customer service and retention; expresses concerns to others

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