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Daughter forgot password pattern on Cruz Velocity Tablet T301 - how can we bypass or reset?

No google gmail account and hard reset button didn't work.

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Forgot Windows password on Tablet? The easiest way to bypass forgotten Windows password on Tablet I ever use is using Windows Password Recovery Tool,just a few steps:
Step 1: Download and install Windows Password Recovery Tool on other computer which can run as admin.
Step 2: Burn this tool ISO file to CD/DVD or USB
Step 3: Put in your newly created CD/DVD or USB on your Tablet.
Step 4: Reset your Windows password.
Get it from: http://www.windowspasswordsrecovery.com

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To reset the password pattern, you will have to reset it back to factory settings so that you can resume it. Turn off the tablet, press the hold the job cancel button. Secondly, turn on the tablet and then continue to hold the button for about ten seconds. Thirdly, release the button for the device to return to the ready state. You can now reset the password pattern.

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Where is the job cancel button? :/
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yeah whats the job cancel button?
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I called the cruz support team at 1-800-296-4312 and they said the only way to unlock it is to update the firmware on my tablet. They emailed me the link so I could download it. Or you can go to cruzsupport.velocitymicro.com and there will be a link on how do I update the firmware on my cruz tablet t301. This should solve your problem.

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Can you please send the link?
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this link no longer works
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