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what happens in an organization when communication is limited?

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When communication is lacking in an organization, "one hand doesn't know what the other is doing." Any and all organizations deal with people in some way, shape, or form, and we've all experienced the frustration of being sent on a wild goose chase, from one phone transfer to another, because no one knows what your needs are or pays attention to who they're sending you to. This can cost a great deal of time and energy, not to mention frustrating the customer. Another example would be if a team or employee was assigned a task by management and then assigned a completely different task by another manager.

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