Netspend users can check an available balance at an ATM, by calling customer service at 1-86-NETSPEND, logging in on the Netspend website or by sending the text message BAL to 22622. Netspend users can check an available balance 24 hours a day, 7 days a week.
Netspend offers telephone customer service that requires the user’s card number or social security number and 4-digit PIN. Netspend also has an online account center, which displays the available balance and detailed customer transactions. In order to use the text message feature, users must setup a mobile number and mobile alerts. Netspend users who check an available balance with an ATM are subject to a balance inquiry fee.