Bad customer service often starts with bad choices on the part of management, whether it's not hiring the appropriate staff or not training staff according to a positive customer service vision. Customer service may also be unsatisfactory due to representatives not truly listening to their customers.Know More
A customer service department's vision must be clear and concise. Unfortunately, representatives hired to carry out customer service duties often don't receive training that allows them to meet the company's goals, or those goal are not made clear to them.
Bad customer service can also result when a representative knows the vision of the company but tunes out the customer's needs in order to pitch what he has been trained to offer. In order to provide good customer service, a customer service rep must keep in mind both what the company wants and what the customer wants. When customer service reps tune out their customers, the customers are less likely to come back to the business and may even tell others not to go to the business. Businesses must remember that, though their vision matters, the customer keeps the business operating. Bad customer service representatives forget that their job is primarily to serve the customers.Learn more about Customer Service
The main role of customer service advisers is managing client communications. They interact with new, existing and potential clients, and they seek to provide the best customer service. They typically handle inquiries, answer incoming calls, process customer correspondence, update client accounts, offer products and services, update client accounts and perform administrative functions.Full Answer >
Sprint's toll free customer service number is 1-888-788-4727. Customers with PCS may dial *2 to reach a customer service representative. Customer service may also be contacted via e-mail and chat.Full Answer >
Customers can reach PlumStruck customer service by visiting PlumStruck.com, clicking on the Help link, and then clicking on the email link under the Contact Us link, as of 2015. Customers can email PlumStruck representatives to inquire about products on the website or to start the process of returning an item.Full Answer >
As of July 2015, Airbnb's toll-free customer service number within the United States is 855-424-7262. However, Airbnb prefers that email be used as the first mode of customer service contact, reserving the customer service phone line for emergencies.Full Answer >