Bad customer service often starts with bad choices on the part of management, whether it's not hiring the appropriate staff or not training staff according to a positive customer service vision. Customer service may also be unsatisfactory due to representatives not truly listening to their customers.Know More
A customer service department's vision must be clear and concise. Unfortunately, representatives hired to carry out customer service duties often don't receive training that allows them to meet the company's goals, or those goal are not made clear to them.
Bad customer service can also result when a representative knows the vision of the company but tunes out the customer's needs in order to pitch what he has been trained to offer. In order to provide good customer service, a customer service rep must keep in mind both what the company wants and what the customer wants. When customer service reps tune out their customers, the customers are less likely to come back to the business and may even tell others not to go to the business. Businesses must remember that, though their vision matters, the customer keeps the business operating. Bad customer service representatives forget that their job is primarily to serve the customers.Learn more in Customer Service
Excellent customer service is a crucial aspect of any successful company or business. It is demonstrated through anticipating and prioritizing customer needs while completely fulfilling their needs with precision and pleasure. The ideal experience is smooth, pleasant and memorable for the customer.Full Answer >
A customer service representative, or CSR, is a person who takes orders and listens to customer complaints. The goal of a CSR is to facilitate a satisfying purchase experience for customers and to resolve conflicts in a way that causes the customer to remain loyal to the business.Full Answer >
Excellent customer service includes treating your customers with respect and helping them solve their problems efficiently. Customer service tactics may differ based on industry.Full Answer >
As of January 2015, MetroPCS's customer service number is 1-888-863-8768. Live customer service agents are available at this number, but customers must follow the prompts before being directed to a live agent.Full Answer >