Q:

What companies show examples of exceptional customer service?

A:

Some companies that are known for exceptional customer service include Zappos, Trader Joe's and the Gaylord Opryland Hotel. Providing exceptional customer service means happy customers. Happy customers mean repeat business and potentially more customers due to positive word-of-mouth feedback.

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Some of the ways to keep customers happy are to reduce irritants and annoyances, live up to any promises made and do everything better. Many well-known companies pride themselves on superior customer service.

Zappos

Zappos is a mail-order shoe company. One customer ordered a number of different pairs of shoes, due to a recent medical procedure. She called the company to inquire how to send the shoes back that did not work. Upon learning of the reason, the company sent her a large get well bouquet of flowers and gave her an upgrade to VIP status.

Trader Joe's

A Trader Joe's store received a call from a customer whose 89-year old grandfather looking for home delivery as he was snowed in. Even though the store normally did not deliver, the employee took the order and the groceries were delivered free of charge.

Gaylord Opryland Hotel

A client fell in love with the spa clock in her room at the hotel, and contacted them to find out where it could be purchased. The hotel replied that it was made only for them and was not for sale. Upon returning to her room later that day, she found one of the clocks waiting for her as a gift. Learn more in Customer Service

Related Questions

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    What is a customer service representative?

    A:

    A customer service representative, or CSR, is a person who takes orders and listens to customer complaints. The goal of a CSR is to facilitate a satisfying purchase experience for customers and to resolve conflicts in a way that causes the customer to remain loyal to the business.

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    What is great customer service?

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    Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.

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    Although Amazon doesn't officially list a customer service number, according to Slate, its customer service number is 800-201-7575, as of 2014. Slate acquired this number by requesting it from Amazon's corporate headquarters. GetHuman also suggests calling 866-216-1072, with extension zero, to reach a customer service representative, as of 2014.

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    How do you contact "Reader's Digest" customer service?

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