Some companies that are known for exceptional customer service include Zappos, Trader Joe's and the Gaylord Opryland Hotel. Providing exceptional customer service means happy customers. Happy customers mean repeat business and potentially more customers due to positive word-of-mouth feedback.Know More
Some of the ways to keep customers happy are to reduce irritants and annoyances, live up to any promises made and do everything better. Many well-known companies pride themselves on superior customer service.
Zappos is a mail-order shoe company. One customer ordered a number of different pairs of shoes, due to a recent medical procedure. She called the company to inquire how to send the shoes back that did not work. Upon learning of the reason, the company sent her a large get well bouquet of flowers and gave her an upgrade to VIP status.
Trader Joe'sA Trader Joe's store received a call from a customer whose 89-year old grandfather looking for home delivery as he was snowed in. Even though the store normally did not deliver, the employee took the order and the groceries were delivered free of charge.
Gaylord Opryland HotelA client fell in love with the spa clock in her room at the hotel, and contacted them to find out where it could be purchased. The hotel replied that it was made only for them and was not for sale. Upon returning to her room later that day, she found one of the clocks waiting for her as a gift.Learn more about Customer Service
Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.Full Answer >
A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.Full Answer >
Examples of good customer service goals include gaining customers, closing sales, taking care of problems and keeping service calls as short as possible without compromising on delivering quality service. Excellent customer service is one of the most effective ways both to retain customers and bring in new customers.Full Answer >
Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.Full Answer >