A concierge provides customer service to hotel guests and customers to ensure that they have a positive and enjoyable experience during their stay. General duties of a concierge include answering guests' questions and resolving patron concerns.
Types of requests a hotel concierge may be asked to fulfill include making a restaurant reservation, booking tour excursions and arranging for transportation by public transit or taxi. A concierge may also finalize onward flight bookings, including seat reservations and airport transfers. Hotel guests and store customers can also ask the concierge to recommend good restaurants, tourist activities and stores that carry specific items, such as souvenirs and gifts. Concierges may arrange for shoe and clothing repair and communicate guest needs to housekeeping, such as a request for extra toiletries.
A hotel concierge is an important component of a hotel's approach to a high level of customer service. For many guests, the hotel concierge is the first person they meet when they arrive and the last person they see when the depart. Highly skilled concierges show equal respect to all guests and maintain a professional manner at all times. They are able to remain calm and friendly while addressing urgent and often difficult challenges in timely manner.Learn More
Ground staff at an airport perform several important duties to ensure the safety and comfort of airline passengers and crew members, including checking baggage, stocking aircraft with refreshments, and cleaning the plane and runway between flights. They do not fly the planes themselves but are responsible for creating a positive experience for passengers in both the aircraft and the terminal.Full Answer >
A computer numerical control, or CNC, operator is a person who loads and unloads parts from a CNC machine, starts the machine cycle and performs tests to ensure that machined parts conform to specifications. They are not usually qualified machinists and do not make changes to the CNC machine.Full Answer >
Becoming a stay-at-home mom requires a mother to give up her job and become a full-time parent in the home. In general, becoming a stay-at-home mom is a decision that both parents should make jointly in a child's best interest.Full Answer >
Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.Full Answer >