Q:

What does a concierge do?

A:

Quick Answer

A concierge provides customer service to hotel guests and customers to ensure that they have a positive and enjoyable experience during their stay. General duties of a concierge include answering guests' questions and resolving patron concerns.

Know More

Full Answer

Types of requests a hotel concierge may be asked to fulfill include making a restaurant reservation, booking tour excursions and arranging for transportation by public transit or taxi. A concierge may also finalize onward flight bookings, including seat reservations and airport transfers. Hotel guests and store customers can also ask the concierge to recommend good restaurants, tourist activities and stores that carry specific items, such as souvenirs and gifts. Concierges may arrange for shoe and clothing repair and communicate guest needs to housekeeping, such as a request for extra toiletries.

A hotel concierge is an important component of a hotel's approach to a high level of customer service. For many guests, the hotel concierge is the first person they meet when they arrive and the last person they see when the depart. Highly skilled concierges show equal respect to all guests and maintain a professional manner at all times. They are able to remain calm and friendly while addressing urgent and often difficult challenges in timely manner.

Learn more about Career Aspirations

Related Questions

  • Q:

    What is a compliance analyst's job description?

    A:

    A compliance analyst's job involves overseeing the operational activities of a company to ensure that the company is in the good graces of the government's regulations and laws specific to its particular field, notes Study.com. The job requires that the analyst document policies and procedures, identify areas of risk that need to be addressed and perform internal reviews of the systems used to conform with state and federal requirements.

    Full Answer >
    Filed Under:
  • Q:

    What are the duties of ground staff at the airport?

    A:

    Ground staff at an airport perform several important duties to ensure the safety and comfort of airline passengers and crew members, including checking baggage, stocking aircraft with refreshments, and cleaning the plane and runway between flights. They do not fly the planes themselves but are responsible for creating a positive experience for passengers in both the aircraft and the terminal.

    Full Answer >
    Filed Under:
  • Q:

    What does a merchandiser do?

    A:

    A merchandiser typically works in a retail environment and is responsible for working with the company's buyer to ensure that merchandise is targeted at and placed into the right markets. A merchandiser has good timing and buying sense, and does well at predicting trends.

    Full Answer >
    Filed Under:
  • Q:

    What are the duties of a compliance officer?

    A:

    The main duty of a compliance officer is to ensure that the company and its board of directors, management and employees abide by its own internal policies as well as the regulations of regulatory agencies. A compliance officer may be employed by the company or work for another company that offers third party compliance work.

    Full Answer >
    Filed Under:

Explore