The phrase "the customer is always right" originated in 1909 with customer service pioneer Harry Gordon Selfridge, who believed that excellent customer service required efforts on the part of all service staff to satisfy customers whenever possible. It is a common mantra or philosophical notion, but it can also be detrimental to employee relations and it presupposes that all customers are equally desirable.Know More
When a customer voices a complaint, companies want their employees to make every effort to right the wrong and leave the customer satisfied. This can be accomplished by offering a refund or exchange, by extending a discount on future purchases or by providing an alternative solution that benefits both the business and the customer.
If a company assumes the perspective that the customer is always right, employees are expected to correct mistakes even if the employee or the business did nothing wrong. Experts argue that it is best to approach each interaction with a customer by itself, based on the specifics of the situation. Some customers are unreasonable or irritable and cannot be satisfied, for example, and attempting to satisfy them wastes company resources and frustrates employees.
This is especially true when customers are dishonest or attempt to perpetrate frauds against the business. Employees must protect themselves as well as their employers when evaluating each specific customer complaint.Learn more about Customer Service
Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.Full Answer >
Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.Full Answer >
Net10 customer service can be reached three different ways for existing customers who have questions or concerns about their service. There are three different toll-free numbers for customers based on the type of phone service. There is also a mailing address and email submission form on the Net10 website for customers who want to email an inquiry.Full Answer >
Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.Full Answer >