Q:

What is customer care or customer service?

A:

According to Reference.com, "customer service" or "customer care" is defined as company provided resources and assistance to customers who have purchased a company's products or services. It also means the degree of courtesy and assistance granted to patrons of a business.

According to Entrepreneur.com, "customer service" is also about giving the customers a chance to make their feelings known. Products and/or services should be regularly evaluated by a company to ensure proper pricing, packaging and delivery. A company's customer service policy should be put in writing and support systems established for providing employees with clear instructions regarding handling customer enquiries. Employees benefit from these instructions and training regarding conflict resolution, listening, empathy and stress management.

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Related Questions

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    What does excellent customer service mean to you?

    A:

    Excellent customer service is a crucial aspect of any successful company or business. It is demonstrated through anticipating and prioritizing customer needs while completely fulfilling their needs with precision and pleasure. The ideal experience is smooth, pleasant and memorable for the customer.

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    What are good customer service goals?

    A:

    Examples of good customer service goals include gaining customers, closing sales, taking care of problems and keeping service calls as short as possible without compromising on delivering quality service. Excellent customer service is one of the most effective ways both to retain customers and bring in new customers.

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    What is your idea of exceptional customer service?

    A:

    Exceptional customer service involves understanding the product or service being sold, going beyond customers' expectations, fulfilling explicit and implied promises to customers, showing respect and interacting with customers outside the parameters of business transactions. Exceptional customer service also involves developing real relationships with the customers and listening to their concerns and desires. Staff must be trained to provide consistent service.

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  • Q:

    What is the definition of excellent customer service?

    A:

    Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.

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