Q:

What is customer care or customer service?

A:

According to Reference.com, "customer service" or "customer care" is defined as company provided resources and assistance to customers who have purchased a company's products or services. It also means the degree of courtesy and assistance granted to patrons of a business.

According to Entrepreneur.com, "customer service" is also about giving the customers a chance to make their feelings known. Products and/or services should be regularly evaluated by a company to ensure proper pricing, packaging and delivery. A company's customer service policy should be put in writing and support systems established for providing employees with clear instructions regarding handling customer enquiries. Employees benefit from these instructions and training regarding conflict resolution, listening, empathy and stress management.


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