A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.Know More
For example, a company's customer service policy usually lists how an employee must treat a customer throughout each step of the buying process. The policy then generally lists the exact steps an employee must take when helping a customer return an item for a cash refund, a store credit or an identical or different item exchange.
Customer service policies can also list how employees are expected to behave in general while on the clock as to improve the overall experience for patrons.Learn more about Customer Service
Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.Full Answer >
Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.Full Answer >
As of 2015, not all of Amazon's customer service is completely automated as customers can still reach a real person through either live chat, email or phone. Certain portions of the company's customer service is automated, however, such as order tracking or managing payment accounts and delivery addresses.Full Answer >
Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.Full Answer >