Q:

What is a customer service policy?

A:

Quick Answer

A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.

Know More
What is a customer service policy?
Credit: webphotographeer E+ Getty Images

Full Answer

For example, a company's customer service policy usually lists how an employee must treat a customer throughout each step of the buying process. The policy then generally lists the exact steps an employee must take when helping a customer return an item for a cash refund, a store credit or an identical or different item exchange.

Customer service policies can also list how employees are expected to behave in general while on the clock as to improve the overall experience for patrons.

Learn More

Related Questions

  • Q:

    What is great customer service?

    A:

    Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.

    Full Answer >
    Filed Under:
  • Q:

    What are good customer service goals?

    A:

    Examples of good customer service goals include gaining customers, closing sales, taking care of problems and keeping service calls as short as possible without compromising on delivering quality service. Excellent customer service is one of the most effective ways both to retain customers and bring in new customers.

    Full Answer >
    Filed Under:
  • Q:

    What is the definition of excellent customer service?

    A:

    Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.

    Full Answer >
    Filed Under:
  • Q:

    What makes excellent customer service?

    A:

    Excellent customer service is achieved by providing an enjoyable experience for customers. This is done by listening to customers and determining their needs and desires. Anticipating the needs of customers also creates a great customer service experience.

    Full Answer >
    Filed Under:

Explore