A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.Know More
For example, a company's customer service policy usually lists how an employee must treat a customer throughout each step of the buying process. The policy then generally lists the exact steps an employee must take when helping a customer return an item for a cash refund, a store credit or an identical or different item exchange.
Customer service policies can also list how employees are expected to behave in general while on the clock as to improve the overall experience for patrons.Learn more in Customer Service
Excellent customer service includes treating your customers with respect and helping them solve their problems efficiently. Customer service tactics may differ based on industry.Full Answer >
Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible. Quality customer service has a big impact on customer-oriented businesses, and many employers ask potential employees about customer service in the interview process.Full Answer >
Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.Full Answer >
Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.Full Answer >