Q:

What is the definition of customer focus?

A:

Quick Answer

Customer focus is an organizational stance in which all aspects of a company's production and delivery of goods or services are directed by the best interests of the customers. The customer is always right, and the customer comes first.

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Full Answer

Excellent customer service contributes to a company's good reputation and draws more customers. Workers are proud to be employed by a company that is known for taking good care of customers; happy workers are more engaged and productive workers. According to Forbes, companies are increasingly investing in their own customer focus strategy to attract and keep customers and to develop a business that stands the test of time.

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    What is quality customer service?

    A:

    Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer service is the best way to keep customers coming back, thus ensuring long-term success.

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    What are good customer service goals?

    A:

    Examples of good customer service goals include gaining customers, closing sales, taking care of problems and keeping service calls as short as possible without compromising on delivering quality service. Excellent customer service is one of the most effective ways both to retain customers and bring in new customers.

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    Is Amazon's customer service completely automated?

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    As of 2015, not all of Amazon's customer service is completely automated as customers can still reach a real person through either live chat, email or phone. Certain portions of the company's customer service is automated, however, such as order tracking or managing payment accounts and delivery addresses.

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  • Q:

    What are some examples of customer focus?

    A:

    Examples of customer focus include achieving 100 percent satisfaction from all customers and having a business culture that is built around the customers' needs. Customer-focused companies, such as Virgin Atlantic, deliver unique customer experiences that set them apart from their competitors and drive their success.

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