World-class customer service is defined as meeting or exceeding the expectations of a customer in a variety of settings, such as hotels and restaurants. Another possible meaning for the phrase is organizations or individuals performing to the highest standards and measures, especially with consideration to quality metrics.
World-class customer service is particularly helpful for setting businesses apart in a competitive industry. Therefore, managers may only demand the best service for customers. The level of success a company has when it comes to providing world-class service helps its long-term standing. Poor or bad customer service can have negative impacts, such as the customer refusing to buy future products or return to a certain business.