While external customers place orders for a good or service and ultimately pay for it, internal customers do not. External customers are also external to the organization supplying the good or service, but most internal customers are not.Know More
The external customer is the ultimate consumer of the company's goods or services, but the internal customer only facilitates the delivery to the external customer. The internal customer can be a coworker within the company, such as a worker in a different department. An internal customer can be part of an external organization that is intimately linked in with the company by providing services such as delivery of the goods to the external customer.
Ultimately, an external customer has the option of taking his needs to another company if he is unsatisfied with the present one, but an internal customer is likely to have a binding contract to the company.Learn more about Business Resources
Companies within various industries, but not all companies, make it standard practice to compose price increase letters for customers when they raise rates, so the customers won't be surprised when they receive their future invoices and the amounts exceed what they're willing to pay. In the legal field, it's become a virtual holiday tradition for law firms, in particular, to send out annual rate increase letters to their clients notifying them of fee hikes for ongoing services.Full Answer >
Toll-free numbers make a business more accessible to its customers and employees. They offer an efficient point of contact so that customers can get in touch. This could be to access information, make a purchase or obtain customer support.Full Answer >
Online processing refers to a method of transaction where companies can use an interface, usually through the Internet, to take product orders and handle payments from customers. Online processing is very popular because it can increase the efficiency of a company's sales operations and allow users to communicate with the online interface for their own needs.Full Answer >
Change is important in business as it enables a company to meet the dynamic needs of its customers and create growth opportunities. Change also allows a business to keep up with advancing technology and respond to different economic conditions, such as strong or weak economic growth.Full Answer >