Q:

What are the duties of a bank teller?

A:

The primary duty of a bank teller is to exchange money for checks upon verifying that the account has sufficient funds, numerical and written information match and signatures are correct. Additionally, a bank taller balances her cash drawer's currency, checks and coins at the end of her shift.

When accepting a check, a bank teller needs to examine it for endorsements and verify the legality of the submitted documents and the identification of the person who receives the payments. Information that includes dates and bank names is also part of the verification process. Once the transaction is complete, a bank teller enters relevant information into a computer to record the transaction and presents the customer with a computer-generated receipt.

If she identifies a problem regarding discrepancies in the customer’s account, a bank teller must resolve the issue before proceeding with the transaction. While communicating with a customer, a bank teller typically utilizes information associated with the customer to tailor her approach while promoting bank-related products and services, including cashier checks, savings bonds and money orders.

When a customer seeks to open an account or purchase bonds, a bank teller obtains the necessary information from the customer and processes it using a computer. Duties also include composing, typing and mailing customer statements if issues such as unpaid items or balance irregularities crop up.

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