The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff. Front desk officers work in hotels, health clubs, business offices and office buildings. Front desk officers work day shifts, evening shifts and weekend shifts.Know More
Additional duties of a front desk operator may include managing multi-line switchboards, dispatching calls to drivers and delivery people, ordering meals, maintaining files, and handling daily mail and package delivery. In addition to clerical work, hotel front desk officer duties also include processing credit card payments, performing wake up calls, arranging transportation and taking reservations.
Depending on the specific establishment, front desk officers are typically required to possess a high school diploma, good typing skills and basic computer and knowledge. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes and assisting them with day to day tasks. As of March 2014, the average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement.Learn More
A client liaison acts as an intermediary between the company or agency and the client to meet the client’s need for information, support, assistance, reports and training. The liaison helps the company understand the customer’s needs, expectations or difficulties.Full Answer >
A front desk coordinator is an administrator who is responsible for performing routine clerical functions. Services include filing, managing phone calls and scheduling appointments. Coordinators are also known as receptionists, secretaries, administrative assistants or information clerks.Full Answer >
A confidential secretary is an executive secretary who provides administrative support by conducting research, preparing reports on statistics and tending to general office tasks, such as preparing messages, welcoming guests and arranging calls and meetings.Full Answer >
In general a hotel concierge's responsibility is to act as a personal assistant to the guests during their hotel stay. Depending on the type of hotel, the duties of the concierge may include booking dinner reservations, arranging transportation and obtaining event tickets.Full Answer >