Q:

What is effective call center management?

A:

Effective call center management revolves around hiring natural talent, providing positive feedback and scheduling properly. As with most industries, calling center employees need to feel encouraged and motivated while working.

Naturally talented call center employees will be the basis for an effective management strategy. Working in a call center can be difficult and employees must be able to deal with the tasks that are given to them on a regular basis. People who are naturally talented at handling stressful situations will be able to function better in a call center position.

Positive reinforcement is an important part of any industry. It provides the employees an opportunity to understand their strengths. While it should be balanced with evaluations and consequences if an employee is not performing properly, positive feedback seems to work better. Contests, quotas and incentives will give employees something to work hard towards and will result in more effective employees.

Scheduling can be difficult in a call center management position. It is important to schedule employees at times that work for them and at times when there is a high demand for employees to be making calls. By giving the employees roughly the same amount of hours they want, they will not become overworked and will be more productive.


Is this answer helpful?

Similar Questions

  • Q:

    What is tourism & hospitality management?

    A:

    The University of Massachusetts Amherst defines hospitality and tourism management as a multidisciplinary field with the purpose of preparing people with expertise, commitment and skills for management, marketing and operations positions in the expanding food, accommodations and tourism industry. Hospitality and tourism management is a rapidly growing field of study.

    Full Answer >
    Filed Under:
  • Q:

    What is the job description for a management trainee?

    A:

    According to America's Job Exchange, management trainee positions require trainees to work closely with managers and perform delegated managerial responsibilities with an objective of earning a promotion to manager. During this process, trainees gain the experience and knowledge required to perform managerial duties alone. The primary responsibility is to work with managers to direct operations. The job description also requires trainees to monitor employee output and manage functions.

    Full Answer >
    Filed Under:
  • Q:

    What is hospital case management?

    A:

    Hospital case management is the implementation of an in-hospital and post-discharge treatment plan that supports the individual needs of a patient. Case managers visit hospital patients to ensure that their specific medical needs are being met while they are in the hospital. Case managers also work with patients and social workers to develop post-care needs such as medical equipment, hospice care and home infusion supplies.

    Full Answer >
    Filed Under:
  • Q:

    What do you call a person who studies dinosaurs?

    A:

    A person who studies dinosaurs is known as a paleontologist. A paleontologist uses fossil records, which are traces of organisms in the Earth's crust, to study life that lived in the past. Using fossils, paleontologists form theories about the Earth's history, the organism's identity and its previous living environment.

    Full Answer >
    Filed Under:

Explore