Q:

What is an example of a time you provided excellent customer service?

A:

Providing excellent customer service comes from having excellent interpersonal skills. Therefore, examples of excellent customer service involve any time a person employs these interpersonal skills. Some of these skills include communication, listening, assertiveness, self-control and positive thinking.

There are several attributes individuals may have that make them excel at customer service. Clear communication is essential when handling customers. A person must be able to understand the customers need and be able to convey a solution. In addition, it is important to be a good listener. This allows a person to know exactly what customers want and how he can assist them. A calm demeanor is also important. If a customer becomes upset, having a calm person present can often diffuse the situation. Being positive and having self control also helps a person in customer service. It is also important for an individual to be assertive, but not aggressive, when handling customers. Assertiveness shows that an individual is confident, competent and organized. It is important to speak in a strong, steady voice without being demanding. Whenever a person has exhibited some or all of these essential customer service skills, he can be certain that is an example of excellent customer service.


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