Providing excellent customer service comes from having excellent interpersonal skills. Therefore, examples of excellent customer service involve any time a person employs these interpersonal skills. Some of these skills include communication, listening, assertiveness, self-control and positive thinking.
There are several attributes individuals may have that make them excel at customer service. Clear communication is essential when handling customers. A person must be able to understand the customers need and be able to convey a solution. In addition, it is important to be a good listener. This allows a person to know exactly what customers want and how he can assist them. A calm demeanor is also important. If a customer becomes upset, having a calm person present can often diffuse the situation. Being positive and having self control also helps a person in customer service. It is also important for an individual to be assertive, but not aggressive, when handling customers. Assertiveness shows that an individual is confident, competent and organized. It is important to speak in a strong, steady voice without being demanding. Whenever a person has exhibited some or all of these essential customer service skills, he can be certain that is an example of excellent customer service.Learn More
The customer service agents in the subscriptions and billing department of the Arizona Republic Newspaper are available by calling 602-444-1000, as of 2015. Alternately, an agent is reached through the company's toll free line at 800-332-6733.Full Answer >
A sample return policy provides a number of elements for a retailer to consider offering to its customers in the event that they want to return a purchase. Some of these elements include a time period during which a return is honored and what kind of return options the store provides. Sometimes a return policy is called "terms and conditions."Full Answer >
An external customer is a customer who purchases a company’s products or services but is not an employee or part of the organization. For example, a person who goes to a retail store and buys merchandise is an external customer. Businesses spend most of their time meeting the needs of external customers to ensure satisfaction.Full Answer >
It is not possible to cancel a cashier's check outright because a bank guarantees a check's validity with the signature of the institution's representative. According to Fox Business, however, it is possible to file a claim to recover lost funds.Full Answer >