Q:

What are some examples of customer focus?

A:

Examples of customer focus include achieving 100 percent satisfaction from all customers and having a business culture that is built around the customers' needs. Customer-focused companies, such as Virgin Atlantic, deliver unique customer experiences that set them apart from their competitors and drive their success.

Know More

Full Answer

A customer-focused business involves communicating with customers frequently and openly. Companies that do this prioritize the quality of its services by paying attention to details and applying honesty. For a company to become customer focused, it has to overcome daily challenges such as high customer expectations, intense competition against similar businesses and shifting customer preferences.

Learn more in Customer Service

Related Questions

  • Q:

    What is great customer service?

    A:

    Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer service is maintaining high employee morale, which leads to employees providing great service to customers.

    Full Answer >
    Filed Under:
  • Q:

    What is an example of bad customer service?

    A:

    An example of bad customer service is when a company makes false promises in order to get customers in the door and then fails to deliver on the promise. Like all bad customer service, such behavior discourages customers from using that business in the future.

    Full Answer >
    Filed Under:
  • Q:

    What is a customer service policy?

    A:

    A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies generally include a company's service ethics and operating procedures.

    Full Answer >
    Filed Under:
  • Q:

    What does excellent customer service mean?

    A:

    Excellent customer service includes treating your customers with respect and helping them solve their problems efficiently. Customer service tactics may differ based on industry.

    Full Answer >
    Filed Under:

Explore