Some examples of the gap model of service quality are when a brochure is not a factual representation or when employers are not specific enough with their employees. This gap model of service quality, or SERVQUAL, is defined as the difference between the perceived service and the expected service.Know More
In 1985 a group of authors, Parasuraman, Zeithaml and Berry, developed a service quality or GAP model. There are five different service GAPs that were identified by them.
Professionalism is important because it can lead to better company standards and higher success rate for employees and can help to create better relationships with clients and coworkers. Professionalism is important to have at any level of the corporate ladder.Full Answer >
Starting a home-based laundry service is a great way to make money while providing valuable service. It is important to follow appropriate steps in starting your business. This process may take months to complete.Full Answer >
Employee motivation refers to the forces and reasons that inspire employees to engage in their work. Research shows that motivated and productive employees contribute to the company's profitability. Employers work to increase employee motivation because research indicates that motivated employees lead to increased work quality and improved attendance.Full Answer >
One of the best ways to make employees fully aware of what is expected of them is to use a system known as SMART goals. The acronym is taken from the five qualities the set of goals should possess. They should be specific, measurable, agreed-upon, realistic and time-circumscribed.Full Answer >