Q:

What does excellent customer service mean?

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Quick Answer

Excellent customer service includes treating your customers with respect and helping them solve their problems efficiently. Customer service tactics may differ based on industry.

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What does excellent customer service mean?
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Full Answer

To provide excellent customer service, a company must have representatives that are knowledgeable about the products and their services. They must know the product well enough to answer even the most specific questions from customers. With this as a basis, companies can begin to offer superior customer service.

In addition, companies must listen to their customers and understand what the issues are. This will help them build a relationship with their customers, as well as determine how they can fix the issues. As part of this, companies must treat their customers with respect while interacting with them in a friendly, professional manner.

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Related Questions

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    What does good customer service mean?

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    Good customer service involves the knowledge of products offered, the ability to substitute items for customers and the willingness to keep customers happy. Good customer service means that a company or person representing a company can help the customer in every way possible. Good customer service is more than simply asking a customer if they need help or if they want to purchase anything else.

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