Hansen Communication Lab developed the concept of the five C's of communication, which are the following: articulate clearly; speak correctly; be considerate; give compliments; and have confidence. The five C's of communication are designed to help individuals communicate effectively in personal relationships and in the workplace.
Articulating clearly involves slowing down speech, taking a deep breath and speaking so that others can understand a clear and concise message.
Speaking correctly consists of using proper grammar, an enhanced vocabulary and speech patterns that are professional. For example, using slang or sloppy speech patterns can damage a person's credibility and ability to communicate.
Communicating in a considerate manner shows that the speaker cares about others. Being considerate involves making eye contact, smiling and exhibiting positive facial expressions and mannerisms.
Giving compliments that are subtle and appropriate for the situation may encourage others to communicate more considerately, too. In the workplace, compliments should be restricted to job performance and avoid any reference to personal characteristics or appearance.
Having confidence can also improve communication skills. Show confidence by using a calm and steady tone when speaking. Dress professionally when communicating with others and make eye contact to show confidence in what is being communicated.Learn More
Horizontal communication refers to the interaction among people within the same level of hierarchical structure in organizations. Horizontal communication includes the relay of information between and among individuals, units and departments that fall into the same level of experience and expertise. This is in contrast to vertical communication, which involves communication between individuals and groups at different levels within companies.Full Answer >
Dyadic communication occurs when two people are conversing directly to one another. It is a form of interpersonal communication that refers to the quantitative quality of a communicative relationship between two people.Full Answer >
Both formal and informal communication are ways people interact, both on personal and professional levels. Typically, informal communication is not considered as reliable as formal communication, but makes day-to-day interactions easier.Full Answer >
Business is often considered a form of communication, and individual businesses depend on it to craft deals with other companies. Businesses also communicate with customers and clients. Advertising is considered a form of communication.Full Answer >