Hansen Communication Lab developed the concept of the five C's of communication, which are the following: articulate clearly; speak correctly; be considerate; give compliments; and have confidence. The five C's of communication are designed to help individuals communicate effectively in personal relationships and in the workplace.
Articulating clearly involves slowing down speech, taking a deep breath and speaking so that others can understand a clear and concise message.
Speaking correctly consists of using proper grammar, an enhanced vocabulary and speech patterns that are professional. For example, using slang or sloppy speech patterns can damage a person's credibility and ability to communicate.
Communicating in a considerate manner shows that the speaker cares about others. Being considerate involves making eye contact, smiling and exhibiting positive facial expressions and mannerisms.
Giving compliments that are subtle and appropriate for the situation may encourage others to communicate more considerately, too. In the workplace, compliments should be restricted to job performance and avoid any reference to personal characteristics or appearance.
Having confidence can also improve communication skills. Show confidence by using a calm and steady tone when speaking. Dress professionally when communicating with others and make eye contact to show confidence in what is being communicated.Learn More
Both formal and informal communication are ways people interact, both on personal and professional levels. Typically, informal communication is not considered as reliable as formal communication, but makes day-to-day interactions easier.Full Answer >
Formal communication is communication that takes place in a company in a vertical manner from management to employees or from employees to management, or it may be in a horizontal manner with workers at the same level. Informal communication occurs, when employees communicate with each other outside of the formal organizational communication structure put into place.Full Answer >
The eight elements of communication are source, message, encoding, channel, decoding, receiver, feedback and context. This model was developed by communication theorists Claude Shannon, Wilbur Lang Schramm and Robert Craig, among others.Full Answer >
Interpersonal communication refers to communication and the transference of information between two people. There are many examples of interpersonal communication, between a boss and employee, wife and husband, and mother and child.Full Answer >