Q:

What is formal feedback?

A:

Quick Answer

"Formal feedback" is an intentional and planned process of giving feedback to an employee in a workplace. Job evaluations are a common example of a formal feedback process. Others include weekly progress review meetings and mentor meetings for coaching and development.

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Full Answer

The purpose of a formal feedback system is to ensure that feedback process is completed and that the goals for employee development are realized. Choosing the right setting, using data or documentation to make points, sticking to a preset time frame, inviting input from the employee and setting time-specific goals ahead of the next meeting are additional keys to an effective formal feedback process.

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Related Questions

  • Q:

    What is informal customer feedback?

    A:

    Informal customer feedback is input a business receives from customers through informal conversations between employees and customers as well as social conversations among customers. Informal feedback contrasts formal feedback garnered through customer survey programs and other specific research tools used to evaluate customer thoughts and feelings.

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  • Q:

    How do you develop questions for a feedback survey?

    A:

    A business develops questions for a feedback survey by determining the purpose of the survey, choosing the types of questions to ask and developing a response scale. The most effective questions are simple and straightforward, featuring one question at a time rather than two-part questions.

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  • Q:

    Do companies listen to customer feedback?

    A:

    The most successful companies listen to customer feedback, and they also interpret the future wants and needs of the customer. An example of this is Apple, which has an in-depth understanding of its customer base. Many companies provide surveys online, using sites such as SurveyMonkey.com to interpret their customers' wants.

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  • Q:

    Where do I go to fill out a Hallmark feedback survey?

    A:

    To fill out a Hallmark feedback store survey, visit HallmarkFeedback.com. To begin, you must provide the survey number along with the date, time and total of your store purchase located on your receipt. To complete a generic survey, click Give Us Feedback at the bottom of Hallmark.com.

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