Q:

What are formal and informal communication channels?

A:

Formal communication is the art of conveying messages either written or unwritten in a serious manner, while informal communication is the passing of messages casually or in a relaxed manner. While informal communication is used between friends and family, formal communication is best suited for workplace scenarios.

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The difference between the two forms of communications is that rules and regulations are followed with formal communication, while in informal communication, there are no set regulations, conventions or style. The informal form of communication is mainly used by friends, acquaintances and family members. The distinct difference between a formal and informal is its enforceability. Mostly in businesses there is a set code of dressing and even sitting arrangements during meetings which can be termed as a way of communication.

Types of formal communication channels include circulars, board meeting records and minutes. This is done to enforce a company’s rules and regulations. The commonly used channels in informal communication include social media such as Twitter, Facebook, videos, cartoons and others. People also communicate informally in the way they dress and talk. For example, while attending parties, people tend to dress differently from the way they dress while they are attending board meetings or at their places of work.

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