Q:

What is formal interaction?

A:

Formal interaction is communication that follows prescribed professional norms and avoids the use of slang terminology. In a work setting, formal interaction can occur vertically, between managers and subordinates, and horizontally, between workers on the same basic level in the organization.

Formal downward interaction or communication occurs when a manager gives direction or shares information with a subordinate. An employee evaluation is an example of a formal interaction. When employees share requested input or provide feedback to a manager on task progress, they engage in formal upward interaction. Colleagues on a work team or co-workers across department lines engage in formal horizontal communication to complete projects, tasks and activities.

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