Formal interaction is communication that follows prescribed professional norms and avoids the use of slang terminology. In a work setting, formal interaction can occur vertically, between managers and subordinates, and horizontally, between workers on the same basic level in the organization.
Formal downward interaction or communication occurs when a manager gives direction or shares information with a subordinate. An employee evaluation is an example of a formal interaction. When employees share requested input or provide feedback to a manager on task progress, they engage in formal upward interaction. Colleagues on a work team or co-workers across department lines engage in formal horizontal communication to complete projects, tasks and activities.Learn More
Hansen Communication Lab developed the concept of the five C's of communication, which are the following: articulate clearly; speak correctly; be considerate; give compliments; and have confidence. The five C's of communication are designed to help individuals communicate effectively in personal relationships and in the workplace.Full Answer >
Dyadic communication occurs when two people are conversing directly to one another. It is a form of interpersonal communication that refers to the quantitative quality of a communicative relationship between two people.Full Answer >
Communication within an organization is important in the areas of customer service resolution, producing marketing campaigns and fostering relationships between coworkers, according to the Chron Small Business. Organizations must tailor communication based on the audience to maximize efficiency.Full Answer >
Both formal and informal communication are ways people interact, both on personal and professional levels. Typically, informal communication is not considered as reliable as formal communication, but makes day-to-day interactions easier.Full Answer >