According to Cover Letters and Resume, the main responsibility of the front desk clerk is to check guests in and out of the hotel. They are also responsible for managing the registration process and taking reservations over the telephone, through emails and in person.
Front desk clerks greet the guests of a hotel or motel and assign rooms based on reservations. Guests who check into a hotel must provide identification information to front desk clerks in order to ensure accurate accounting of all rooms.
The job of the front desk clerk also involves balancing cash at the end of the shift and generating accounting reports for the next shift. They also refer guests to appropriate departments to resolve complaints or provide suggestions. Answering queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions are also part of the job description. In addition, the front desk clerk advises housekeeping staff when rooms have to be vacated or cleaned.
Front desk clerks must be comfortable working directly with the public and interacting with computers on a regular basis. They must also be able to make decisions and solve problems based on existing information. Finally, a job clerk needs to be able to establish and maintain interpersonal relationships with others.